Terms & Conditions


1.1 These terms & conditions set out the terms between you, the Buyer and us, the Seller/website owner.

1.2 Your use of this website and any service enclosed within represents acceptance of these terms & conditions in full.

1.3 You should not use this website if you do not accept these terms & conditions in full.



2.1 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall reign over any other documentation or consultation from the Buyer.

2.2 Acceptance of delivery of the Goods shall be considered conclusive proof of the Buyer’s acceptance of these Terms and Conditions.

2.3 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

2.4 You should always check that the contact information you provide is correct before proceeding to payment.



3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.

3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

3.3 The Seller reserves the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.

3.4 If the Seller is unable to reasonably ascertain these details or resolve these issues a full refund will be made via the payment method use to make the purchase.

3.5 Products supplied by the Seller are handmade and therefore may differ slightly in dimensions and ‘feel’ from product to product.



4.1 The price of the Goods shall be that stipulated on the Seller’s website. Delivery charges are charged separately.

4.2 The total purchase price, including delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.

4.3 Payment of the Price plus delivery charges must be made in full before dispatch of the Goods.




5.1 The Seller reserves the right to adjust the price and specification of any item on the Website at its discretion.

5.2 The Seller reserves the right to withdraw any goods from the Website at any time.

5.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.



6.1 Goods supplied within the UK will normally be delivered within 5 – 10 working days of acceptance of order. Where items are out of stock the Seller shall immediately inform the Buyer and advice of estimated delivery date.

6.2 The Seller cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund.

6.3 Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

6.4 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

6.5 All orders received by us are shipped subject to availability.



7.1 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by emailing animals@mufflebox.com within 10 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

7.2 Where a claim of defect or damage is made the Seller shall be responsible for the recovery of the Goods from the Buyer. The Buyer shall be entitled to a full refund (including delivery costs) if the Goods are in fact defective.

7.3 No right of cancellation, refund or return exists once you have used your product, unless the product is defective and you are returning it for this reason.

7.4 Goods must be returned by the Buyer at the Buyer’s expense and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.

7.5 Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.

7.6 No right of cancellation exists for personalised goods or goods that are intimate in their nature, unless defective.

7.7 The Seller will not issue refunds for any items lost or stolen in transit to the Seller.

7.8 Subject to the above, the Seller will refund the purchase price of a returned product within thirty days of receiving the returned product.

7.9 The Seller will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.



8.1 Every effort has been made to show images of our products that accurately reflect them. It is not possible to achieve exact replications on all technologies, browsers and screens and therefore you accept this, except for where the product may be defective.

8.2 Our website content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.

8.3 All content, graphics, icons and logos are the Seller’s copyright, unless expressly acknowledged as otherwise.



The Seller shall be entitled to alter these Terms and Conditions at any time. But this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.